Community Management Services Practice Test 2026 – All-in-One Guide to Mastering Your Exam!

Question: 1 / 400

How can a community manager handle negative feedback?

Ignore it to prevent escalation

Address it promptly and professionally while seeking solutions

Addressing negative feedback promptly and professionally while seeking solutions is the most effective approach because it demonstrates that the community manager values the opinions and concerns of community members. By engaging with individuals who express dissatisfaction, the manager can clarify misunderstandings, provide additional information, and show a commitment to improvement. This not only helps to resolve the specific issue at hand but can also foster a sense of trust and transparency within the community.

When feedback is handled in this manner, it can lead to strengthened relationships between community members and management, creating an environment where issues are addressed collaboratively. It also sets a positive example for the rest of the community, encouraging open communication and constructive feedback in the future.

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Respond with defensiveness

Delete negative comments immediately

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